Return & Refund Policy

Our Return Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a 30-day return policy for all unused items in their original packaging.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In the original packaging with all tags and accessories included
• Returned within 30 days of the delivery date

Non-Returnable Items

The following items cannot be returned:

• Items that have been used, opened, or damaged by the customer
• Items returned after 30 days of delivery
• Items not in original packaging or with missing parts

How to Initiate a Return

To start a return, please follow these steps:

1. Contact us at contact@zenvorseglobal.com with your order number and reason for return
2. Wait for our return authorization email with instructions and return address
3. Ship the item back in its original packaging
4. Keep your proof of postage/tracking number

Refund Process

Once we receive and inspect your return, we'll send you an email to notify you of the approval or rejection of your refund:

• Approved: Refund will be processed within 5-7 business days
• Rejected: We'll explain why the return was rejected

Refunds are credited to your original payment method. Please allow an additional 5-10 business days for the refund to appear on your statement.

Refund Timeline

After we receive your return:

• Inspection: 1-3 business days
• Refund processing: 5-7 business days
• Bank processing: 5-10 business days
• Total: Approximately 7-20 business days

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

• The item is defective or damaged upon arrival
• We shipped the wrong item
• The return is due to our error

In these cases, we'll provide a prepaid shipping label or reimburse reasonable shipping costs upon request.

Exchanges

If you'd like to exchange an item for a different size or variant, please contact us. Exchanges are subject to availability. If the desired item is not available, we can offer a refund.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately with photos of the defect or damage. We'll arrange for a replacement or full refund at no additional cost to you.

Late or Missing Refunds

If you haven't received your refund after the stated timeframe:

1. Check your bank account again
2. Contact your credit card company—it may take time before your refund is officially posted
3. Contact your bank—there is often some processing time before a refund is posted
4. If you've done all of the above and still haven't received your refund, contact us at contact@zenvorseglobal.com

Contact Us

For any questions about our return policy, please contact us:

Email: contact@zenvorseglobal.com
Hours: We typically respond within 24 hours